Privacy policy
Last updated: 28 April 2026
The Collectionist operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). Our online shop is hosted by Shopify, which enables us to deliver our products and services to you.
This privacy policy describes how we collect, use and share your personal information when you access, use, make a purchase from, or otherwise communicate with us through the Services.
Please read this privacy policy carefully. By using the Services, you indicate that you have read this privacy policy and understand how we collect, use and process your data.
Personal information we collect
When we refer to "personal information", we mean information that can identify you directly or indirectly. Depending on how you use our Services, we may collect or process the following categories of personal information:
Contact details
- Name
- Address
- Billing address
- Delivery address
- Telephone number
- Email address
Financial information
- Payment details
- Transaction data
- Payment confirmations
Account information
- Username
- Password
- Preferences and settings
Transaction data
- Orders
- Returns
- Purchase history
- Items in cart or wishlist
Communications
Messages you send to us, for example by email or through customer service.
Device information
- IP address
- Browser information
- Device type
- Network connection
Usage information
How you use and navigate our website.
Sources of personal information
We may collect personal information from various sources:
Directly from you
When you place an order, create an account or contact us.
Automatically
Through cookies and similar technologies when you visit our website.
From service providers
Such as payment processors, shipping services or IT providers.
From partners or third parties
Where this is necessary to deliver our services.
How we use your personal information
We use your personal information for the following purposes:
To provide our services
- Processing orders
- Processing payments
- Arranging shipping
- Processing returns and exchanges
To improve our website
- Remembering your preferences
- Recommending products
- Improving the user experience
Marketing and communication
- Sending newsletters or offers
- Displaying relevant advertising
You can unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
Security and fraud prevention
Detecting and preventing fraud or misuse of our services.
Legal obligations
To comply with legal obligations or judicial procedures.
How we share personal information
In certain cases we may share your personal information with third parties:
Shopify
Our online shop runs on Shopify, which processes certain data to enable the shop to function.
Service providers
For example for:
- payments
- shipping
- hosting
- customer service
- data analysis
Marketing partners
For marketing or advertising.
Legal obligations
Where required by law or judicial procedure.
Relationship with Shopify
Our online shop is hosted by Shopify. Shopify may collect and process personal information in order to provide and improve its services.
For more information on how Shopify handles personal data, please refer to the Shopify privacy policy.
Third-party websites
Our website may contain links to external sites. We are not responsible for the privacy policies or content of those sites.
We recommend that you always review the privacy policy of external websites.
Children's data
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal data, please contact us so we can remove it.
Security and retention periods
We take reasonable measures to protect your personal data.
However, no system is completely secure. We therefore recommend that you do not send sensitive information via unsecured channels.
We retain personal data only for as long as necessary to:
- deliver our services
- comply with legal obligations
- resolve disputes
- enforce our terms
Your rights
Depending on where you live, you may have the following rights regarding your personal data:
- right of access
- right to rectification
- right to erasure
- right to data portability
- right to object to processing
- right to withdraw consent
You can submit a request by contacting us.
Complaints
If you have a complaint about how we handle your personal data, you can contact us.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
International data transfers
Personal information may be stored or processed outside the country in which you reside. Where data is processed outside the European Economic Area, we apply appropriate safeguards such as standard contractual clauses.
Changes to this privacy policy
We may update this privacy policy from time to time, for example when our services change or when legislation requires it.
The most recent version is always available on this page.
Contact
If you have any questions about this privacy policy or about how we handle your data, you can contact us:
The Collectionist
Nekkerweg 13
1462 LB Middenbeemster
The Netherlands
Email: hello@thecollectionist.nl
Telephone: +31 6 4390 1760