Returns
Not completely satisfied? No problem. You can cancel your order within the statutory 14-day cooling-off period after delivery. After registering, you have another 14 days to return the item.
How to register a return
- Please send an email to info@thecollectionist.nl within 14 days of receipt with your order number and the item you wish to return.
- You will receive return instructions and the return address by email. Do not return anything without prior registration.
- Pack the item securely (preferably in the original packaging ) and add your order details.
Terms and Conditions
- Please return the item complete and – to the extent reasonably possible – in its original condition and packaging .
- Our pieces are unique, used objects ; normal signs of age/patina are not a defect.
- Damage or more use than necessary to assess the product may result in a reduction in value that we will deduct from your refund.
Costs & Refunds
- Return costs are for the buyer (except in case of incorrect delivery or a defect recognized by us).
- We'll refund the purchase price using the same payment method within 14 days of cancellation. We may withhold the refund until we've received the returned item or you've provided proof of shipment.
- Original shipping costs will not be refunded unless the entire shipment is canceled within the cooling-off period and original standard shipping costs have been paid.
Exceptions
- Gift cards (digital and physical) cannot be returned.
- Packing service and other services performed are custom-made and non-refundable.
- Items that have been customized or custom-made according to specific customer instructions are excluded from the right of withdrawal.
Swap
Exchanges cannot be guaranteed one-for-one because our items are unique . Want a different item? Return your purchase and place a new order .
Transport damage or wrong item
- Please report within 48 hours of delivery via info@thecollectionist.nl .
- Please include photos of the outer packaging , inner packaging and the item .
We will immediately initiate a claim and provide a suitable solution (refund or — if possible — repair/replacement).
International returns
- Please mark the package as “Return of goods – no commercial value” to avoid unnecessary import duties upon return.
- Any local taxes/import duties you paid on the outward shipment are generally not reimbursed by us.
Wrong delivery address
Accidentally entered the wrong address? Please contact us as soon as possible . If your order hasn't shipped yet, we'll adjust it for you.
Contact
E-mail: info@thecollectionist.nl · Tel: 06-43901760