Shipping Policy

We do our best to have the order delivered to you as soon as possible and strive to ship orders placed before 4:00 PM the same day. We do not always succeed in this because we travel every now and then to purchase. As a result, the delivery of your order may take a little longer. We will always keep you informed if this is the case.

The prices stated do not include shipping costs.

The shipping costs are:

Local delivery (within 15 km of The Collectionist) 		€4.50
PostNL letterbox package
€4.50
PostNL Standard package (up to 23 kg)
€6.95
PostNL Standard package (23 to 31.5 kg)
€10.55

 

    Delivery is via PostNL. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.


    Local delivery

    If the delivery address is within a radius of 15 km from The Collectionist, you can also choose local delivery. We will then contact you to make a delivery appointment. Of course you can always contact us yourself.


     International shipping

    We offer worldwide shipping. Please contact us if the destination country is not listed during checkout.

    All prices on our website are in EURO. Your credit card company will bill you with your local currency at the current exchange rate.

    All orders are shipped via PostNL. Your order will arrive 4-7 days after the order is placed.

    The recipient is responsible for ensuring the product can be legally imported to the destination country.

    The recipient is the importer of record and must comply with all laws and regulations of the destination country.

    The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. The Collectionist has no control over these charges, nor can The Collectionist predict what they may be.

    Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    To avoid a delay in receiving your order from customs, we strongly suggest:

    • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

    We do not refund original shipping charges for goods that are refused for delivery at customs.

    If you have any questions regarding your international order, please contact us .