Warranty and complaints

We want you to be as happy with your purchase as we were with finding it. The Collectionist sells unique antiques and curiosities. Each item is carefully described and photographed. The following agreements help prevent disappointment and ensure a quick resolution if something does go wrong.

Legal warranty (conformity)

All our products are covered by our legal warranty : an item must perform as you might reasonably expect, given its age, material, condition, and our description. Because we sell old and used items, normal wear and tear or patina may be present; this is not a defect and is noted – where relevant – in the description and visible in the photos.

What is covered under warranty?

  • Non-conformity: the item received differs significantly from the description/photos (e.g. serious damage that has been concealed) or the wrong item has been delivered.
  • Hidden defect that hinders normal use and that could not be deduced from the photos/description.

What is not covered by the warranty?

  • Normal signs of age (patina, light scratches, colour variation) consistent with age and material, as shown in the description/photos.
  • Damage after receipt due to improper use, insufficient care, cleaning/polishing agents, moisture, fall or impact damage, or own repairs.
  • Color rendering difference due to screen settings.
  • Gift vouchers and customised services (e.g. wrapping service).

Transport damage

We use professional, shock-absorbing packaging. If you still receive a damaged package, please let us know.

  1. Please report within 48 hours of delivery via info@thecollectionist.nl .
  2. Please send clear photos of: the outer packaging , inner packaging and the damaged item .
  3. Please retain packaging and contents until claim is finalized.

We will then immediately initiate a carrier claim and look for a suitable solution (reimbursement, return or — if possible — repair).

How do I report a warranty or quality issue?

  1. Email info@thecollectionist.nl with your order number , a short description , and photos .
  2. You will receive a response within 1–2 business days .
  3. We offer a solution that matches the unique nature of the piece: repair (if valid), price reduction , or return and refund . Replacement is often not possible because items are unique.

Complaints procedure

Not satisfied with our service? Let us know—we're happy to fix it.

  • Step 1: Email info@thecollectionist.nl . You'll receive a substantive response within 2 business days .
  • Step 2: If we cannot reach an agreement, you can (if you live in the EU) contact the European ODR platform for online disputes.

Returns & cooling-off period

Want to return an item without a reason? Please consult our Returns page for terms and conditions and steps. Gift cards and gift wrapping services are excluded from the right of withdrawal.

Contact

The Collectionist
Nekkerweg 13, 1462 LB Middenbeemster (NL)
Chamber of Commerce number: 60931345 · VAT: NL002123208B07
Tel: 06-43901760 · Email: info@thecollectionist.nl