Payment

At The Collectionist, payment is secure and easy. Because many of our pieces are unique, an item is only reserved for you once payment has been confirmed.

Payment methods

Available options may vary by country, currency, and device. You'll automatically see what's available to you at checkout.

  • iDEAL (NL)
  • Bancontact (BE)
  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay / Google Pay (if supported)
  • The Collectionist gift card (code)

Would you like to use a bank transfer or another payment method? Please contact us; we're happy to discuss the options.

Secure payment

  • Our webshop runs via Shopify with an encrypted connection (SSL).
  • Payments are processed through certified payment providers with 3D Secure/PSD2 where required.
  • We do not store full map data.

Currency & VAT

  • All prices are displayed and billed in EUR . Your bank may charge a conversion rate/fee outside your home currency.
  • VAT and price display follow the applicable rules for your delivery address (details can be seen at checkout and on your invoice).

Gift cards & discount codes

  • Gift card : Enter the code in the "Gift card or discount code" field at checkout. Can be spent in installments; any remaining balance will remain. No expiration date.
  • Multiple gift cards can be combined.
  • Discount codes : unless otherwise stated, one code is allowed per order and cannot be combined with other promotions.

Refunds

  • Returns or cancellations? We'll refund you using the same payment method.
  • Processing time: Typically 2–7 business days after we process your return.

Frequently Asked Questions

I see a “payment failure” message or don’t get a 3D Secure pop-up.
Try a different browser/device, disable ad/cookie blockers, or choose a different payment method. If the problem persists, email us ; we can temporarily hold your order for you.

Will my order be automatically cancelled if the payment fails?
Not immediately. Unpaid orders expire automatically after a short period; please contact us if you want to hold something.

I see a double debit/pending.
Sometimes your bank displays a pending hold. This will automatically expire if the payment isn't completed.

Contact

Questions about payment or a special request? Email info@thecollectionist.nl . We'll respond within 1-2 business days.