Warranty and complaints

Warranty & Complaints – The Collectionist

At The Collectionist , we sell unique, often vintage, and antique items. This doesn't invalidate your legal rights. Below, we explain how we handle warranties and complaints.

Legal warranty

The legal warranty applies to all products we sell.

This means that a product must meet what you as a consumer can reasonably expect , given the nature, age, condition and description of the object.

Because many of our items are pre-owned, vintage, or antique, they may show signs of wear, age, or patina. These are considered part of the item's character and do not constitute a defect, provided they are properly noted in the product description.

What is covered under warranty

A product is covered by the legal warranty when:

– it deviates significantly from the product description
– it does not function as reasonably expected during normal use
– there is a hidden defect that was not mentioned or apparent

What is not covered by the warranty

The statutory warranty does not apply to:

– normal wear and tear or signs of age
– damage caused by incorrect use, installation or maintenance
- damage occurring after delivery
– deviations that are explicitly mentioned in the product description or were visible in the photos

Reporting a defect

If you notice a defect, please report it as soon as possible after discovery via:

E-mail: info@thecollectionist.nl

We would like to receive:
– a clear description of the problem
– photographs or other relevant evidence

Solution in case of a justified defect

If a complaint is justified, we will work with you to find a suitable solution. Depending on the product and the situation, this may include:

– recovery
– replacement (if possible)
– (partial) refund

Because many objects are unique, replacement is often not possible.

Transport damage

Please check your order immediately upon receipt.

Damage occurring during transport must be reported within 48 hours of receipt , preferably with photos of the product and packaging. This allows us to submit a claim to the carrier in a timely manner.

Complaints procedure

If you have a complaint about our products or services, please contact us via:

E-mail: info@thecollectionist.nl

We aim to respond to complaints within 14 days of receipt.

Disputes

If we cannot reach a solution together, as a consumer within the EU you have the option to file a dispute via the European Commission's Online Dispute Resolution (ODR) platform :
https://ec.europa.eu/consumers/odr

Agreements between you and The Collectionist are exclusively governed by Dutch law.