Refund Policy

This policy describes how and when we refund items after a withdrawal, return, cancellation, or an authorized claim. For the return policy and conditions, see Returns .

When do we pay back?

  • Right of withdrawal (14 days) : You must notify us of your withdrawal within 14 days of delivery. After notification, you have another 14 days to return the product.
  • Error/defect : in case of an error recognised by us, incorrect delivery or transport damage (reported within 48 hours).
  • Cancellation before shipment : If your order has not yet been shipped, we will refund you in full.

What do we pay back?

  • Purchase amount of the returned items.
  • Outbound shipping costs (one way) for a complete order cancellation, up to the standard shipping rate. Any extras (express/insured) will not be reimbursed.
  • In case of partial return or non-revocation: outgoing shipping costs will not be reimbursed.

What do we not refund?

  • Return costs (return shipping) – except in case of error/defect by us.
  • Depreciation due to use or damage beyond normal trying on/trying.
  • Gift cards (digital/physical) and services performed such as wrapping service .

Refund term & method

  • We will refund you within 14 days of cancellation. We may wait until we receive the returned item or until you provide proof of shipment.
  • Refund via the same payment method used for purchase (where technically possible).
  • Did you pay (part of) with a gift card ? We'll refund that portion to the same gift card (the remaining amount will remain available).
  • For combined payments (e.g. gift voucher + card), the refund will be divided proportionally.
  • Bank/card processing may take a few business days after our payout before it is visible in your account.

Process

  1. Return/claim notification : email info@thecollectionist.nl with order number and reason (cancellation/defect/damage).
  2. Shipping : Pack securely (preferably in original packaging). In case of damage: take photos of the outer packaging, inner packaging, and the item.
  3. Assessment : After receipt, we will check the condition and completeness. We will contact you if necessary.
  4. Payout : We will initiate the refund according to the above.

International orders

  • When returning outside the EU, clearly indicate: “Return of goods – no commercial value” to avoid additional import.
  • Local taxes/import charges on the outward shipment are generally not reimbursed by us or the carrier.

To ask

Email info@thecollectionist.nl . We'll respond within 1–2 business days.